|HOW FAST WILL MY ORDER GET HERE?
Our goal is to ship in-stock items within 24 hours or less, for orders placed Monday through Thursday before 2 p.m. If your order is placed before 2 p.m., we try to ship the same day. Orders placed on Friday, Saturday or Sunday will ship on the following Monday. Out of stock items will be shipped as soon as possible after we receive them, at no additional charge.We will notify you by email of any product that is backordered.
Currently, we only ship to the continental United States, via the USPostal Service (USPS). Most orders will be delivered in 4 days or less. Some orders may take up to 7 days to be delivered, as the USPS does not guarantee delivery dates. When estimating the shipping time, please remember to allow extra for weekends and holidays.
WHERE DO YOU SHIP FROM?
All orders are shipped from our center in Beckley, WV.
ESTIMATING SHIPPING CHARGES
As obligated by West Virginia law, sales tax is charged upon the entire order, including shipping charges, for both in-state and out-of-state shipments.
If the delivery address supplied is incorrect, or the package must be forward to another location, additional charges will apply.
HOW DO I TRACK MY ORDER
You will receive an email with tracking information when we ship your order.
CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN?
|TEMPERATURE SENSITIVE ITEMS|
|Although your order will be packed using an ice pack(s), please note that this does not make your package a cooler. Temperature-sensitive packages are shipped only Monday-Wednesday to avoid having them sit over the weekend. Ice packs only provide 24-48 hours of protection, and will always melt by the time your package arrives, and should be more than sufficient to keep your items safe during transit. Do not expect the cold pack to still be frozen you’re your package arrives. Temperature sensitive items may safely stay at room temperatures below 78° F for a period of time of up to 1 week without being significantly affected.
Seasonal shipping schedule for temperature-sensitive items such as probiotics:
During Summer or hot weather of 78 degrees F or higher: The orders will be shipped via USPS ExpressMail service.
During Winter or cool weather of less than 78 degrees F: The orders will be shipped via USPS Priority Mail service. There is a $10.00 flat fee for this service, which includes one cold pack. Additional cold packs may be requested at a cost of $3.00 each.
During Holiday Seasons: USPS does not guarantee delivery dates. If you need a package delivered before a certain date, please contact us by phone or email.
Faster service is available upon request, at additional cost. Contact us at 304-255-2550 for an accurate shipping price.
You may cancel an order up to 2 p.m. on the same day that it is placed. Orders placed after 2 pm must be cancelled by midnight of the same day. No order may be cancelled after it enters the shipping process. Back orders may be cancelled if they have not shipped out.
All refused shipments will be assessed a 25% restocking fee, plus the shipping and handling charges.
If you feel the product is defective, we will issue a Return Authorization Code after you explain the defect. Email your request for a Return Authorization Code no later than 5 days after receiving the shipment. After 5 days, we are not responsible for defective products. All defective returns are for exchange for the same product only.
We will accept opened products for return if no more than 25% of the product has been removed. You may not return two opened containers of the same product, only the first one will qualify for return.
Temperature-sensitive products such as probiotics are final sales and are not eligible for non-defective returns.
Non-defective returns must still be factory-sealed and unopened. Requests for returns on non-defective products must be made within 5 days of receipt of package. There is a 25% restocking fee for non-defective returns.
You are responsible for shipping the product back to us, and we recommend that you insure the shipment for the full amount that you paid for it. (The cost of shipping is not included in refunds.)
You must furnish a tracking number to us as proof of shipment for all returns. Outbound shipping costs (from us to you)are non-refundable unless the product being returned is defective. Inbound shipping (from you to us) will be refunded once we determine the product is defective. Shipping is non-refundable for non-defective returns.
Packages are carefully packed and inspected before shipping. Once we give it to the carrier, we are not responsible for damage to merchandise incurred during shipment. Please open your package immediately and inspect it upon delivery. Notify the carrier if any damage is found.
We will honor any returns or refunds that are promised or guaranteed by the manufacturer, within the guidelines set by the manufacturer.
We do not issue returns if you cannot get your child to swallow or accept the product. We do not issue returns for sensitivities or allergic reactions, as these cannot be predicted and are not a defect of the product.
EACH SHIPMENT DOUBLE-INSPECTED FOR ACCURACY
To prevent the wrong item(s) from being shipped, each shipment is checked for accuracy by at least two people and will have a Packing Slip with their initials. Orders placed over the Internet and double-checked for accuracy are not returnable unless the product is defective.
The information provided on our web site is for informational purposes only, and is not meant to substitute for the advice provided by your doctor or other health care professional. Do not use the information available on our website to diagnose or treat a health problem or disease, or to prescribe any supplements or medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or condition. You should carefully read all product packaging and literature before using.
ACCEPTANCE OF TERMS AND CONDITIONS
Please read these terms and conditions carefully before using this web site. Your use of this web site confirms your unconditional acceptance of the following terms and conditions. If you do not accept these terms and conditions, do not use this web site.
REVISIONS TO TERMS AND CONDITIONS
These policies, terms and conditions may be revised at any time and from time to time by updating this posting. We recommend you visit this page from time to time to review the then current Policies, Terms and Conditions because they are binding on you. Certain provisions of these Policies, Terms and Conditions may be superseded by legal notices or terms located on particular pages of this web site.